Serenity Cove

Terms and Conditions of Serenity Cove

Please read these terms and conditions carefully before making a reservation at Serenity Cove. By making a reservation and/or staying at Serenity Cove, you agree to be bound by these terms and conditions.

  1. Reservation and Payment:

    • To secure your reservation, a deposit of 50% of the total rental fee is required at the time of booking or 100% if less than 30 days from check-in date.

    • The remaining balance must be paid in full no later than 30 days prior to the check-in date.

    • Failure to make the full payment within the specified time may result in the cancellation of your reservation.

    • The management company that does the billing on your credit card is LAVA Imports Inc. Any taxes collected will be remitted to the government by them.

  2. Cancellation and Refunds:

    • Cancellations made 60 days or more prior to the check-in date will receive a 100% refund of the full rental fee, excluding any credit card processing fees.

    • Cancellations made between 60 and 30 days prior to the check-in date will receive a 50% refund of the full rental fee, excluding any credit card processing fees.

    • No refunds will be provided for cancellations made less than 30 days prior to the check-in date.

    • If a guest cancels a reservation and has only paid a deposit, Serenity Cove reserves the right to retain the deposit in full.

  3. Check-in and Check-out:

    • Check-in time is after 4:00 PM local time.

    • Check-out time is before 10:00 AM local time.

    • Early check-in or late check-out may be available upon request, subject to availability and additional fees.

  4. Guest Responsibilities:

    • Guests are responsible for the care and cleanliness of the cottage during their stay.

    • Any damages or excessive cleaning required as a result of guest negligence may be charged to the guest’s credit card.

  5. Occupancy and Use:

    • The maximum occupancy of the cottage must not exceed the number specified in the reservation.

    • The cottage is for residential purposes only, and any commercial or illegal activities are strictly prohibited.

  6. Liability and Waiver:

    • Guests assume all risks and liabilities associated with the use of the cottage, Lake, and its amenities.

    • Serenity Cove and its owners shall not be held liable for any accidents, injuries, or losses that occur during the stay.

  7. Pets:

    • Serenity Cove is pet-friendly, subject to prior approval and additional fees.

    • Guests bringing pets must comply with the pet policy, which includes keeping pets off furniture and beds.

    • Any and all damages caused by the pet will be charged to the guest.

  8. Governing Law:

    • These terms and conditions shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada.

By proceeding with the reservation and accepting these terms and conditions, you acknowledge that you have read, understood, and agreed to abide by all the terms and conditions stated above.

If you have any questions or concerns about these terms and conditions, please contact us before making your reservation.

Last updated: May 27, 2023

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